Product advice and account support differ
A catalog question may need different information from a request about an existing order.
All solutionsGive shoppers a clearer view
AGENTICERT FOR ECOMMERCE & RETAIL
Give shoppers a clearer view
of the AI helping them.
A shopping assistant may combine a customer’s question, catalog information, order context, and external model services. Show the path behind the conversation and where your team remains responsible.
AN ILLUSTRATIVE WORKFLOW
A product and order-support assistant
A useful first map has a specific task, visible destinations, and someone responsible for the result.
01
Shopper
Asks a product or order question.
02
Storefront assistant
Connects the question to the right information.
03
Catalog & AI
Uses product context to prepare a suggestion.
04
Support handoff
Routes unresolved issues to the store’s team.
Catalog retrieval, order lookups, analytics, and conversation storage are different branches. Show where order context is used instead of presenting every interaction as a generic chat.
WHERE CLARITY HELPS
Make the important
questions easier to ask.
Integrations expand the data path
Support platforms, analytics, and model services each need a clear place in the explanation.
Handoffs shape the customer experience
Make it clear when the assistant stops and where a person can help.
TWO CONNECTED PRODUCTS
The system.
And the practices around it.
Use a visual explanation to understand the workflow, then define the practices and information that belong beside it.
See how it works.
Map a shopping or support conversation with separate branches for catalog knowledge, order systems, and message storage. Explain the intended handoff to a support person.
Explore Agenticert Flow
Explain the practices.
Describe what the assistant uses, which providers are involved, how conversation information is handled, and how shoppers can ask for help or report a problem.
Explore AI TransparencyStart with Flow today. Create and inspect browser-local maps, switch between Basic and Advanced, and export or import JSON. For organizational profiles and evidence workflows, discuss your requirements with our team. Example workflows are illustrative, not live service checks.
A USEFUL REVIEW STARTS HERE
Bring these questions
to the conversation.
Keep unknown details visible. A clear map helps locate a question; the responsible team still needs to answer it.
- Does this interaction use only catalog information or also order and account context?
- Which external services receive messages or related information?
- When does a question move to a support person?
YOUR FIRST MAP
Start with one workflow.
01
Choose either product discovery or order support first.
02
Map the information sources and customer-support destination.
03
Check that the explanation matches the path a shopper actually follows.
Does Flow connect to my store or order system?
The current workspace lets you describe these connections manually. It does not connect to a commerce platform, retrieve orders, or perform actions in the store.
MAKE YOUR NEXT EXPLANATION CLEARER
Show us the system
you want people to understand.
Tell us about the feature, the people it serves, and the questions you want to answer.
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